SHIPPING & DELIVERY
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What is the status of my order?
Once you have placed your order, we will send you a confirmation email to check the status of your order. We will ship your item(s) within 48-72 hours and once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order. -
How long until my order is sent out?
Our handling time takes 2-3 business days. This means that your order will generally be sent out within this period. -
When your item is despatched, we will send you an email with your tracking information. You should receive a tracking number and link to a website where you can track your parcel. Also you can track the status of your order from your "order history" section on your account page on the website. If...
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When will my tracking number become active?
Usually the tracking numbers will be active within 1-2 business days after the shipping confirmation email is sent. Please note that the tracking activity can suffer delays from customs and shipping processes. -
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivere...
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No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is sig...
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There's an item missing from my order, what should I do?
If you ordered more than one product, it’s possible that they will arrive separately as our products are made by various partners. You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item. If you’re still unsure about the whereabouts of... -
Where are your items shipping from?
Orders are shipped from our warehouses located in The United States and China, depending on the product and your registered address.